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2 Cushion / 2 Back Pillow
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Bench Cushion / 2 Back Pillow
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Bench Cushion / 1 Back Pillow
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3 Cushion / 3 Back Pillow
Bench Cushion / 3 Back Pillow
450 Espresso
Custom Sofa Cushion Firmness
- Soft: A soft foam seat cushion is comfortable and versatile to provide support and relief during extended periods of sitting. Crafted from high-quality, plush foam material, this cushion gently contours to the shape of your body and may help reduce pressure on key pressure points. The experience is akin to sitting "in" the cushion rather than merely "on" it.
- Medium: Between plush and firm, medium seats strike a balance between contour and support. Built with cushioning made to give just a tad as you sit, the medium level doesn't keep you too upright – but also doesn't let you sink too far down.
- Firm: The seats provide a supportive feel that aids in maintaining a neutral posture while seated. This attribute is advantageous for individuals with back issues or those who prefer a solid and stable sensation. Opting for a firm seat cushion transforms the experience from sitting in the sofa to sitting on it. This technology mirrors the firm options available in many mattress foams, catering to individuals who seek higher levels of support. Therefore, choosing a firm seat ensures a denser surface for your seating comfort.
- Plush Down-fill: Down-filled cushions feature a blend of white goose down and goose feathers intricately packed into clusters. These clusters create a lavish and comfortable filling for cushions, delivering a plush and cozy sensation. The cushions exhibit a pliable nature, molding to the contours of the body for a supportive and comfortable experience. With a high loft, the down clusters give the cushions a lofty and fluffy appearance, enhancing their overall plushness. To maintain their optimal comfort, occasional fluffing and maintenance are recommended.
Seat Cushion Popup
Choose between standard split cushions or a single bench cushion.
Opting for the split option can enhance the durability of your seat cushions by allowing you to rotate them, ensuring more even wear over time.
Opting for a bench cushion is favored at times for achieving a seamless aesthetic.
(Note: The number of seat cushions may vary depending on your preferred division of the inside seating width. We recommend each cushion to have a minimum width of 23".)
Please specify in your notes during check out your preference. All orders are reviewed by a designer before production.
Seat Cushion Popup
Choose between standard split cushions or a single bench cushion.
Opting for the split option can enhance the durability of your seat cushions by allowing you to rotate them, ensuring more even wear over time.
Opting for a bench cushion is favored at times for achieving a seamless aesthetic.
(Note: The number of seat cushions may vary depending on your preferred division of the inside seating width. We recommend each cushion to have a minimum width of 23".)
Please specify in your notes during check out your preference. All orders are reviewed by a designer before production.
Handcrafted in 4-6 weeks
Product Description
Shipping & Delivery
- Production time for custom orders: 4-6 weeks
- Shipping costs: $199 to $299
- Complimentary white glove service for most cities; we will notify you if your zip code is not eligible. Contact us if you want to verify ahead of time.
- Delivery timeframe after custom sofa completion: 10-14 business days, subject to scheduling and location.
Check out our measuring guide to ensure a smooth delivery.
Returns & Exchanges
Returns
We're happy to accept returns within 60 days of delivery for custom furniture that is in new or like-new condition. Once your item is returned, we'll carefully inspect it and issue credits or refunds for the item(s) and any applicable taxes. Please note there is a 20% restocking fee for returns on custom furniture, and the initial delivery fee will be forfeited. If we need to collect the item from your home, a pick-up fee may apply.
Exchanges
We're here to help! Exchanges are gladly accepted for damaged or defective custom furniture. Simply start the exchange process by submitting a claim on our claims page. Rest assured, a friendly member of our team will reach out to you within 24 to 48 hours.
Frequently Asked Questions
Please refer to our custom sofas FAQ page.
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Dimensions
High Quality Sofa Made to Last
Our Cushions & Frame Quality
Quality & Sustainability
Exceptional Cushion Quality
At What A Room, we use 2.5 lb High Resilient (HR) foam core for our seat cushions, a high-quality material often used in commercial-grade furniture. This is unlike the cheaper 1.5-2.0 lb foam found in many mass-produced sofas, making ours much more durable. Our foam can handle weight and pressure, staying in shape for over 10 years, which is much longer than the 3-7 years offered by other brands. Our goal is to deliver the most long-lasting cushions without losing out on comfort. You can pick how firm you want your seat cushion, all of which use a 2.5 lb HR foam core and are wrapped in Dacron or Down Feather for extra comfort and support.
In additional all our foams are CertiPUR-US® certified poly foam which is made without any harmful chemicals like ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and phthalates.
Craftsmanship for Life
Handcrafted Frame Built to Last
Our frames are made with kiln-dried, solid wood that provides for exceptionally sturdy, long-lasting furniture pieces. Our frames are joined with corner blocks, ensuring extra lifespan & durability. All frames are backed by our limited lifetime frame warranty, applicable to the original owner and original delivery address only.
The kiln-drying process prevents frame warping and mildew in humid climates. Most of our sofas are designed with a “pitch”. This is a slight angle in the seat and/or back which allows you to comfortably sit back and almost sink into the sofa.
Handpicked & Safe
Our Fabrics
When prioritizing comfort, every aspect is crucial. The feel, texture, hue, and pattern play a vital role in crafting a unique furniture piece that captivates your heart. We choose our fabrics and leathers with care from the finest textile manufacturers globally.
Keeping your kids and pets in mind all our fabrics are free of PFAS/PFOS and unwanted “forever” chemicals. Our fabrics are very long-lasting, with most being tested to withstand 100,000 double rubs. This means they can last decades before showing major signs of wear.
Order Fabric Samples
Where it matters
Made in the USA
Our expert craftsmans create each What A Room custom sofa & sectionals by hand, maintaining a tradition of skill, patience, and artistry. This approach leads to furniture that is both long-lasting, unique and beautifully designed.
Frequently Asked Questions
Please refer to our custom sofa FAQ page for additional answers.
ARE THESE PRODUCTS TRULY 100% MADE IN THE USA?
Absolutely. Every single custom sofa & sectionals, framing & suspension that we make is manufactured in California, USA. Certain materials and components are sourced from outside of the United States as needed.
WHAT IS THE LEAD TIME?
Production takes 4-6 weeks. Once an item is packaged customers will get an automated message with a tracking number.
ARE THE PICTURES ONLINE ACCURATE? WILL THE COLORS AND STYLES LOOK THE SAME WHEN I GET MY CUSTOM INTO MY HOME?
We are constantly improving our representation of custom products on our website. That said, every monitor and display could have slight variations for color. We recommend you ordering free fabric samples to visualize the color in your home's lighting through the day and night time.
WHAT HAPPENS IF I HAVE MORE SPECIFIC NEEDS THAN WHAT YOUR ONLINE OPTIONS ALLOW FOR A CUSTOM SOFA OR SECTIONAL? FOR EXAMPLE, WHAT IF I NEED A DEPTH THAT IS DEEPER THAN YOUR SOFA STYLE DICTATES.
We do our best to provide all customers with a perfectly tailored product that fits their needs. We invite you to reach out to us if you need something beyond what our online store allows in customization options. It is highly likely we can find a solution for you, whether it is a different configuration, adjusting other dimensions, picking the perfect size. Please visit our design form to submit your customization.
FIRMNESS GUIDE
- Soft: A soft foam seat cushion is comfortable and versatile to provide support and relief during extended periods of sitting. Crafted from high-quality, plush foam material, this cushion gently contours to the shape of your body and may help reduce pressure on key pressure points. The experience is akin to sitting "in" the cushion rather than merely "on" it.
- Medium: Between plush and firm, medium seats strike a balance between contour and support. Built with cushioning made to give just a tad as you sit, the medium level doesn't keep you too upright – but also doesn't let you sink too far down.
- Firm: The seats provide a supportive feel that aids in maintaining a neutral posture while seated. This attribute is advantageous for individuals with back issues or those who prefer a solid and stable sensation. Opting for a firm seat cushion transforms the experience from sitting in the sofa to sitting on it. This technology mirrors the firm options available in many mattress foams, catering to individuals who seek higher levels of support. Therefore, choosing a firm seat ensures a denser surface for your seating comfort.
- Plush Down-fill: Down-filled cushions feature a blend of white goose down and goose feathers intricately packed into clusters. These clusters create a lavish and comfortable filling for cushions, delivering a plush and cozy sensation. The cushions exhibit a pliable nature, molding to the contours of the body for a supportive and comfortable experience. With a high loft, the down clusters give the cushions a lofty and fluffy appearance, enhancing their overall plushness. To maintain their optimal comfort, occasional fluffing and maintenance are recommended.
Dog & Cat Friendly Fabrics
The following patterns are fabrics that we believe will be best if you have a cat. However, we advise you to order fabric samples to ensure they will be compatible with your cat.
- Patterns: Bella, Bennet, Contessa, Dalton, Devon, Empire III & Marquis.
Here some tips to keep in mind:
- Avoid light fabrics: These tend to show spills, stains and drool marks the most.
- Match the fabric to your pet's fur.
While we cherish our feline companions, cat claws have a distinctive ability to damage even the toughest materials, including wood. Our fabrics are designed to endure heavy use thanks to their high rub count. However, if your cat treats the sofa as a scratching post, it is likely to suffer damage because of the sharpness of their claws. We strongly recommend that cat owners discourage their cats from scratching the sofa or using it as a scratching post.
Fabric Care Guide
In general, we recommend promptly treating spots and stains, and avoiding excessive rubbing or brushing. If your fabric can be cleaned using water, upholstery steam cleaners can work magic. If spot cleaning with water, we recommend wetting larger areas in order to avoid the possibility of water stains. Finally, while some fabrics are machine washable, we recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage.
- Cleaning (W) Code Fabrics
A "W" indicates that your piece can be cleaned with water. This means you're safe to use an upholstery/carpet cleaner on your spill or stain. - Cleaning (S) Code Fabrics
An "S" indicates that your piece needs to be cleaned with cleaning solvents (dry clean only) and will not react well if water is applied to it. Spot cleaning is only advised if the product is meant for home dry cleaning use. Make sure that after using a product of this nature to use a blow dryer to dry the spot so it doesn't leave a ring! Stains, spills or dirt in general should be cleaned as soon as possible to retain the longevity of the colors and the fabric. - Cleaning (W/S) Code Fabrics
A "W/S" indicates that you can use either dry cleaning solvents or water with mild hand soap for cleaning. Clean spots as soon as possible before they have a chance to set in.
- HHunterVerified BuyerWhat cushion firmness did you choose? MediumWhat sofa depth you choose? 38" - 39"What is your height? Over 6' 5"2/2/25What cushion firmness did you choose? MediumWhat sofa depth you choose? 38" - 39"What is your height? Over 6' 5"ReviewingMerced High Back Chaise SofaRated 5 out of 5 starsAwesome
Exactly what I asked for. Seems to be great quality and super comfortable ask me again in a year.
- LLauraVerified BuyerWhat cushion firmness did you choose? MediumWhat sofa depth you choose? 40" - 41"What is your height? 5' 6" to 5' 8"1/2/25What cushion firmness did you choose? MediumWhat sofa depth you choose? 40" - 41"What is your height? 5' 6" to 5' 8"ReviewingMerced High Back SofaRated 5 out of 5 starsIt’s perfect
We love this sofa! The size is exactly what we ordered and the color matches the sample swatch. The cushions are high quality, and I love that they can be flipped and moved around the sofa to prevent damage from regular use and extend their life.
- CCeciliaVerified BuyerWhat cushion firmness did you choose? MediumWhat sofa depth you choose? 34" - 35"What is your height? 5' 3" to 5' 5"12/6/24What cushion firmness did you choose? MediumWhat sofa depth you choose? 34" - 35"What is your height? 5' 3" to 5' 5"ReviewingMerced High Back SofaRated 5 out of 5 starsComfortable, durable family sofa
I did quite a lot of research before purchasing our custom sofa from What a Room. The Merced sofa looks great in our Craftsman style living room and it is comfortable for everyone in our family, little kids and a cat included. All spills have cleaned up easily so far. What I love most is the quality- hardwood frame, durable springs, high quality foam, and made in the US. The lack of harmful chemicals is also important for us, particularly since we have little ones. This sofa checks all the boxes for us. The process of ordering it could not have been easier. We look forward to enjoying this couch for years to come!
- KKelseyVerified BuyerWhat cushion firmness did you choose? MediumWhat sofa depth you choose? 42" - 43"What is your height? 5' 6" to 5' 8"11/27/24What cushion firmness did you choose? MediumWhat sofa depth you choose? 42" - 43"What is your height? 5' 6" to 5' 8"ReviewingMerced Accent ChairRated 5 out of 5 starsJust what I wanted!!
This chair is perfect. I love that I have total control over the size, firmness and fabric. I have a golden retriever who loves to snuggle on the chair with me and the fabric has held up very well so far with no signs of obvious pet hair. My chair is very comfortable and the medium firmness is perfect for me. Communication was great throughout the process as well.