Frequently Asked Questions
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General
Showroom
Manufacturing
Construction & Materials
Fabrics
Customization
Care & Maintenance
Buy Now, Decide Fabric Later
Orders & Payments
Order Modification & Cancellation
Shipping & Delivery
Returns & Exchanges
Warranty
Financing & Discounts
Trade Professionals
General
Why choose What a Room?
As a family-owned business with over 20 years of experience, we’re deeply committed to creating furniture that feels as good as it looks. What began as a small, local operation has grown into a trusted brand with a national reach— known for quality, comfort, and exceptional customer service. We believe in craftsmanship, integrity, and creating pieces that truly reflect your style and your space. That’s why we offer fully customizable options, expert design help, and personal, hands-on service that makes the process easy and enjoyable. Get free design help here.
How durable are your sofas?
Our sofas are built to last. We use ultra-durable, handcrafted frames with a limited lifetime warranty to ensure a strong, sturdy foundation. Combined with high-quality cushions made from resilient, CertiPUR-US® certified foams and organic natural latex, our sofas maintain their comfort and shape over time. Plus, we offer a selection of durable, eco-friendly fabrics that are designed to resist wear and tear while being gentle on the environment. Every piece is crafted with care and designed to withstand daily use while providing lasting comfort and support. Learn more about the materials we use here.
How do I know if my sofa will be comfortable?
Comfort is our top priority—and it shows. After 20+ years of perfecting materials and construction, we've crafted furniture that delivers the perfect balance of support and softness.
Our frames are ultra-durable and backed by a limited, lifetime warranty, paired with high-density natural latex or CertiPUR-US® certified foam cushions designed to hold their shape and feel amazing for years.
Are your sofas kid- or pet-friendly?
Absolutely! We build our sofas for exceptional quality and durability to confidently handle all the kid and pet adventures.
Along with our limited, lifetime warranty-backed frames and resilient foams, we offer 250+ fabrics so you can choose the perfect upholstery for your home. Our selection includes eco-certified synthetic fabrics that are durable and easy to clean—ideal for families with kids and pets—as well as machine-washable natural fabrics. Be sure to filter for “kid-friendly” and “pet-friendly” on our fabric samples page to find durable, easy-care options, and don’t forget you can order free samples to see for yourself!
Can someone help me choose the right sofa for my space?
Yes! Our design experts are happy to help with layouts, sizing, and fabrics. Schedule a consultation with one of our experts here.
What should I know about the sizing of custom sofas?
At What A Room we take pride in crafting custom sofas tailored to your specifications. However, it’s important to be aware of potential size variations. Here are key points to consider:
1. Variability in Dimensions
While we strive for accuracy, please note that the actual dimensions of your custom sofa may vary slightly from those listed on our website. This variability is due to the manufacturing process and can include minor discrepancies in width, height, and depth.
2. Impact of Fabric and Construction
The choice of upholstery and construction methods can also affect the final size of your sofa. Different fabrics may add bulk or compress differently, which can lead to variations in overall dimensions. We recommend discussing your fabric choices with our design consultants to understand how they may impact the final product.
Showroom
Do you have a showroom or retail location I can visit?
Yes! Our showroom is located at: 111 E Brokaw Rd, San Jose, CA 95112
You can find more information about our showroom here.
Our store hours are:
Monday - Saturday 11:00 AM - 7:00 PM
Sunday: 11:00AM - 6:00 PM
Store hours may vary during holidays. Check our website or call ahead for the most accurate information.
Manufacturing
Where are your sofas manufactured?
Every custom furniture piece, including the framing and suspension, is manufactured in California, USA. Certain materials and components are sourced from outside of the United States as needed.
How long will it take to make my furniture?
Our custom sofas are made in the USA and have a 4-6 week production timeline.
Are your sofas eco-friendly?
Yes! Our sofas are made with your health—and the planet—in mind. Our fabrics are free from microplastics like PFAS, PFOA, and PFOS, and contain no formaldehyde, melamine, or harmful chemical additives.
We use CertiPUR-US® certified foam, which means it’s made without ozone depleters, heavy metals, or toxic flame retardants. Plus, all of our sofas comply with California laws that ban harmful flame-retardant chemicals in furniture.
Safe for your home, your family, and the environment.
Construction & Materials
How are your frames made?
Our frames are made with kiln-dried, solid wood that provides for exceptionally sturdy, long-lasting furniture pieces. Our frames are joined with corner blocks, ensuring extra lifespan & durability. All frames are backed by our limited lifetime frame warranty, applicable to the original owner and original delivery address only.
The kiln-drying process prevents frame warping and mildew in humid climates. Most of our sofas are designed with a “pitch”. This is a slight angle in the seat and/or back which allows you to comfortably sit back and almost sink into the sofa.
How are your cushions constructed?
We have two different cushion options for all styles. Our standard cushions have a premium high-resiliency foam core wrapped in Dacron for both the seat and back cushions, providing a firmer and more supportive feel, and more structured look.
Our trillium, premium, down alternative cushions provide a cozier, softer feel and a more relaxed look, while still feeling supportive. These cushions have a premium high-resiliency foam core encased with our trillium fill for the seats and a solid trillium filled back pillow.
Learn more about our cushions here.
What is trillium?
A premium down-alternative fill made from ultra-fine synthetic fibers. It offers the same plush, cloud-like comfort as natural down—but with better durability, easier maintenance, and no allergens or feather poking. It won't clump or flatten over time, making it a long-lasting, low-maintenance option.
Do all cushions have removable covers?
Most of our models' cushions have removable covers, allowing you to easily take off to clean. These cushions can be flipped and rotated to for easy maintenance.
Are the back cushions loose or attached?
Back cushions for most of our models are not attached to the sofa. Be sure to read the description and features for each sofa model.
Is your furniture shipped fully assembled?
Most of our furniture is shipped fully assembled with the legs off. Legs can be quickly screwed on upon delivery. Our sectional styles break down in 2-3 pieces, depending on the size, and includes connecting hardware that will lock these pieces together.
How are sectional pieces joined together?
We use a clip system on all of our connecting pieces to lock them in tightly together.
Do your frames have a center leg support?
We include a center leg support on all frames that are over 92" in length. The center leg support will not typically touch the ground and is there to provide additional support to the frame.
What is the weight capacity?
The weight limit ranges 300-350 lbs per seat, depending on the size of the sofa. You can let us know if you need additional support for your custom piece.
Do your products carry any eco certifications?
Yes! Our materials have various certifications such as:
GreenGuard Gold
OEKO-TEX® Standard 100
CertiPUR-US®
Learn more about the materials we use here.
Why do you offer polyurethane foam? Is it eco?
We use high-density polyurethane foam that's CertiPUR-US® certified, meaning it’s made without harmful chemicals and meets strict standards for low emissions and long-term durability. While it's a synthetic material, it’s one of the cleanest and most responsible options available today. It offers a supportive, medium-level sit and keeps its shape for years—so you get comfort that lasts.
What is the foam density rating of your cushions?
Foam Density rating is 2.5 Lbs Per Cubic Foot (PCF). In the scale of cushion ratings, this places our cushions in the high-longevity (10+ years), high-density category.
Do you add flame retardants to your furniture?
We do not add flame retardants nor use materials with flame retardants on any of our fabrics, fillings, or other parts of our furniture.
Are the pictures online accurate? Will the colors and styles look the same when I get my custom piece into my home?
We are constantly improving our representation of custom products on our website. That said, every monitor and display could have slight variations for color. We invite you to look through our reviews (pictures are often submitted by customers), our showroom photos, and the “in situ” graphics on our website to determine the accuracy of the colors and fabrics. The comparative representation should give you an extremely accurate idea of what to expect.
Fabrics
Do you offer fabric swatches?
We offer free swatches and we encourage you to order them! Selecting the right fabric for your new custom furniture is a pivotal part of the process. To order your free swatches, please go here and we’ll mail them out to you in 2-3 business days.
What fabric options are the most cat-friendly?
Some fabric patterns to consider include: Bella, Bennet, Contessa, Dalton, Devon, Empire III & Marquis
While we cherish our feline companions, cat claws have a distinctive ability to damage even the toughest materials, including wood. Our fabrics are designed to endure heavy use thanks to their high rub count. However, if your cat treats the sofa as a scratching post, it is likely to suffer damage because of the sharpness of their claws. We strongly recommend that cat owners discourage their cats from scratching the sofa or using it as a scratching post.
Order free fabric samples to test with your pet, as individual behaviors can vary.
What makes a fabric pet-friendly?
Here are some key things you want to look for in pet-friendly fabrics:
Be cautious with darker colors and looser weaves, even if they have a "W" cleaning code, as they may fade or wear out faster with frequent washing.
Some durable, pet-friendly fabric options include:
For the best results, we recommend ordering free fabric samples to test with your pet, as individual behaviors can vary.
What type of fabrics do you offer?
We offer a curated range of fabrics—from ultra-durable performance weaves to soft, natural textures. You'll find options in stain-resistant synthetics, cozy chenilles, classic tweeds, and more. Whether you're looking for something pet-friendly, family-ready, or just really beautiful, we’ve got a fabric that fits your lifestyle. You can order free swatches to see and feel them at home before you decide.
What is the abrasion rating on your performance fabrics?
Our performance fabrics' rub count ranges between 50,000 - 100,000.
Where can I find fabric care and cleaning instructions?
You can find cleaning instructions in our furniture care guide.
How durable are your fabrics?
Our fabrics are chosen for everyday life—they’re tough, beautiful, and easy to clean. Synthetic fabrics tend to be the most low-maintenance, but all of our options meet or exceed commercial-grade standards. Most can be spot cleaned, and some cushion covers are even machine-washable. Check out our fabric samples page to explore each collection’s strengths and see how they’ll perform in your home.
How do I pick the right fabric?
Start by ordering free swatches of the fabrics you love. Live with them for a few days, check them out in different lighting, and see how they feel in your space. Think about your lifestyle (pets, kids, everyday use) and test for durability.
How can I see what the fabric will look like in person?
We offer free fabric swatches so you can feel and see them in your space before deciding. Just request samples and we’ll mail them right to you!
How do I know what type of fabric is best for my home?
It depends on how you live! If you have kids, pets, or just love movie nights with snacks, we recommend our performance fabrics—they’re extra durable and easy to clean. Natural fabrics offer a soft, luxe feel but may need a little more care. The best way to decide? Order some free swatches, live with them for a few days, and see what fits your style and needs best.
Should I order furniture without ordering samples?
We highly recommend ordering free fabric samples first! Screens can be deceiving—colors often look different in person and can change with the lighting in your home. Seeing the fabric in your space is the best way to feel confident in your choice. You can request free samples [here].
Customization
How do I order a custom sofa?
Ordering a custom sofa from What A Room is simple and flexible:
Need help? We offer free design consultations to guide you through the process from start to finish.
What elements of the sofa can I customize?
You get to select the style, configuration, customize the size, fabric, legs, and firmness! All of our furniture is made to order specially for you based on these selections.
Can I make additional customizations outside of what I see on your site?
We do our best to provide all customers with a perfectly tailored product that fits their needs. You can reach out to us if you need something beyond what our online store allows in customization options. It is highly likely we can find a solution for you, whether it is an extremely uncommon dimension, or a different upholstery type, or a custom pillow request. You can contact us at sales@whataroom.com for your customization inquiries.
How do I pick the EXACT dimensions of my sofa or sectional?
Our best recommendation is to request a free design consultation. It doesn’t have to be lengthy or complicated, and we are low pressure, and can answer all your questions.
If you prefer to order without our assistance, you can put dimensions in the custom notes field on your order. We require a length on all linear dimensions, and some styles will require additional measurements, like depth, etc. All standardized dimensions for each style and platform type will be present on the product page for that sofa/sectional. For instance, if you require a 96” long sofa, you will input that dimension into notes after selecting the corresponding drop down length on the product page.
Because of the nature of a custom piece of furniture, we encourage you to measure twice, and be certain of the dimensions and option choices before you order.
Do you offer design help?
We do, and it’s free! Click here to get in touch with one of our design experts.
Do you offer reupholstery or slipcovers?
We do not offer a reupholstery service, but do encourage you to find a local upholsterer if you would like to extend the life of your furniture piece. We don't offer slipcovers for our upholstered goods yet, but most of our cushion covers have a zipper and are removable. Some can be washed according to fabric guidelines and laid flat to dry. You can learn more in our furniture care guide.
Can I provide my own fabric for sofa?
Yes! Just contact us at sales@whataroom.com and we’ll guide you on how much fabric to provide and where to send it. We’ll require an existing order with us prior to shipping your fabric. Please note that production will not start until we receive the fabric. All COM orders are non-returnable.
Care & Maintenance
What is the general maintenance for my sofa?
We recommend vacuuming it weekly to remove dust, dirt, pet hair and fluffing the pillows and cushions regularly to help maintain their shape and prevent uneven wear. Rotate or flip cushions to avoid sagging or compressing in one spot.
Check out our furniture care guide to learn more.
How do I clean and care for my sofa?
Refer to your fabric's cleaning code to check what solvents or cleaning solutions can be used.
Check out our furniture care guide for cleaning recommendations.
Buy Now, Decide Fabric Later
How does your fabric "Buy Now, Decide Later" option work?
If you'd like to place your order now, but need a little more time to select a fabric, select our "Buy Now, Decide Later" option and lock in the sale pricing. We'll hold production for 30 days until you've selected your fabric. Here’s how to do it:
1. Customize your furniture: Head to the product page and click "Customize". When you reach the "Fabrics" step, select the "Buy Now, Decide Later" option.
2. Check out: Place your furniture order. Keep thinking about which fabric you'd like, and order free fabric samples if you haven't yet. The fabric amount calculated is our base price for fabric and adjusted when you make a final selection.
3. Email us: Once you’ve found the right fabric, reply to your confirmation email or reach out to your dedicated order specialist. Our team will then start your work order and have you review and approve before it goes into production.
How do I update my order with my fabric selection?
You can simply reply back to your order confirmation or reach out to your dedicated order specialist. Once we receive the fabric selection for your order, our team will review your order details and production timeline with you.
Can I cancel my order if I do not find a fabric I like?
Sure. You may cancel your order at any time as long as it is under the "Buy Now, Decide Later" status. Your order is on hold for 30 days and will not start any part of the production process until you update our team with your selections.
Can I modify my order at time of fabric selection?
Yes! You may modify your order details at any time as long as it is under the "Buy Now, Decide Later" status. Your order is on hold for 30 days and will not start any part of the production process until you update our team with your selections.
Orders & Payments
What if my fabric is on backorder?
If the fabric you purchased is on backorder, you will get an estimated time of arrival. When your fabric arrive back in stock at our warehouse you will receive a notification email.
I have additional questions, may I call to place my order?
Yes, we can take your order over the phone. Call us at 408-868-5203 and press 1 for sales assistance.
Can I do a partial payment on my order?
For in-store orders, we can take half payments at the time of sale and take the other half at delivery with our drivers.
Order Modification & Cancellation
Can I modify my order once it has been placed?
Yes! You can make changes to your order at no cost—as long as your sofa hasn’t gone into production yet. Just email us as soon as possible to confirm any updates.
For custom pieces, changes or cancellations must be requested within 72 hours of placing your order to avoid fees.
After 72 hours, a 10% cancellation fee applies.
After 7 days, changes or cancellations are subject to a 20% restocking fee.
Can I change or cancel my order?
For custom pieces, changes or cancellations must be requested within 72 hours of placing your order to avoid fees.
After 72 hours, a 10% cancellation fee applies.
After 7 days, changes or cancellations are subject to a 20% restocking fee.
Do you accept cancellations on COM items?
We’re not able to cancel or accept returns for COM (Customer’s Own Material) orders that use non-stock fabrics or orders that include special customizations beyond what’s offered on our website.
Are delivery fees refundable for orders cancelled before shipping?
Yes—if your order hasn’t shipped yet, we’ll refund the delivery fee. Just note that a restocking fee may still apply depending on where your order is in production.
If your order has already shipped, delivery fees are non-refundable—even if the item is later canceled or returned. You can check out our full cancellation policy here.
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent or there is an obvious mistake on the website that should not have allowed the order to be processed. Please contact us at support@whataroom.com if you need additional help or clarification.
Shipping & Delivery
Can I expedite shipping?
Sorry, but unfortunately at this time we cannot expedite shipping.
When will my order ship?
Production takes about 4–6 weeks. We won’t have updates during this stage, but we’ll reach out as soon as production is finished.
Once your order is ready, we’ll package it up and create shipping labels. You’ll get an email with tracking info—look out for messages from Deliveright, What A Room, or Metro.
After the labels are made, it may take a few days for the freight carrier to pick up your order. Once it arrives at the local hub, the delivery team will contact you to schedule a convenient drop-off.
Where do you ship?
How much does shipping cost?
Shipping costs:
$149 - Order total $450 to $1,500
$199 - Order total $1,500.01 to $4,000
$299 - Order total $4,000.01 and up
Additional charges may apply to special warehouse and residential circumstances, including remote locations that are not easily accessible; please call (408) 868-5203 for details about your location.
How does delivery work?
Freight Notification Process
You will receive an email notification with your tracking link once it has been picked up from our warehouse.
When your order arrives at a delivery hub in your area, a customer service agent from the freight company will contact you 1–2 days before your delivery date to schedule an estimated time of delivery.
What is white glove delivery?
White glove delivery means the carrier company will place your delivery into any room, provide light assembly, and remove the packaging.
We offer complimentary white glove delivery for most orders (excluding ottomans, poufs, and throw pillows). Reach out to us at info@whataroom.com if you'd like to check if your area qualifies for white glove delivery.
Can I change my delivery service level?
White glove delivery is included with all sofa orders, unless your zip code falls outside our service area—though that’s pretty rare. Smaller items that ship directly from our partners will be delivered to your doorstep and do not include white glove service. At this time, we’re unable to adjust the delivery level for these smaller shipments.
How long will it take for my sofa to arrive?
Custom items are made to order, meaning your piece is individually built for you once your order is placed. Our typical production time for custom sofa and sectionals is 4-6 weeks.
The delivery timeframe following the completion of the custom sofa may vary, ranging from 1 to 2 weeks, depending on scheduling and location.
How do I track my order?
Once your order is ready to ship, you’ll receive an email with tracking details directly from the carrier. When your shipment reaches your local area, the final-mile delivery team will get in touch to schedule a convenient delivery date and time.
What's the difference between an estimated ship date and delivery date?
Your order's estimated ship date indicates the week we expect to complete and dispatch your furniture from our warehouse. Because our furniture is made to order and by hand, completion dates can change. We will provide our best estimate and will always update you as soon as possible.
Your order’s delivery date is the date your furniture will be placed in your home.
Will everything ship at the same time?
Yes, to make things more efficient and cost effective for you we ship everything together. The only time we may ship something separate would be smaller items such as accessories, lamps, rugs and artwork.
What days do you deliver?
Local deliveries in Bay Area, CA are typically scheduled during the weekends.
Items that are shipped from our warehouse can arrive any day of the week. You will get a tracking link to find out more details from the freight company.
Freight deliveries are scheduled based on your availability. Someone from the local hub will contact you to make arrangements.
Will the delivery company contact me to schedule an appointment?
A dispatcher or customer service agent from the freight company will reach out to you to schedule a delivery time.
I have specific delivery requirements. What do I do?
After your purchase, please contact us at support@whataroom.com so we can update your shipping preference and make special arrangements.
Can I delay the shipment of my order?
Yes, we can hold your order in our warehouse. Please contact us after your order has been placed so we can coordinate with our warehouse. If your order has already shipped then you must coordinate directly with the delivery company and storage fees may apply.
Are delivery fees refundable for orders cancelled before shipping?
Yes—if your order hasn’t shipped yet, we’ll refund the delivery fee. Just note that a restocking fee may still apply depending on where your order is in production.
If your order has already shipped, delivery fees are non-refundable—even if the item is later cancelled or returned. You can check out our full cancellation policy here.
What is the minimum door width required for delivery of this sofa?
Sofas are typically delivered with the backframe facing down towards the floor. You can take a look at the sofa's product dimensions and look for the back frame height. Subtract the leg height from the back frame height. This number should be less than the width of your door's width to fit for delivery.
What if my sofa doesn’t fit through the door or hallway?
It is the customer’s responsibility to make sure the entryway width and height will fit against the item purchased to ensure a smooth delivery process. Check out our Measuring Guide for Furniture Deliveries.
If an item can’t be delivered due to fit, returns or exchanges will incur a 20% restocking fee.
Should I inspect my order once it arrives?
Yes, definitely! Please take a moment to look over your furniture when it’s delivered. While rare, shipping damage can happen—and catching it early helps us take quick action. If you spot anything, let us know within 24 hours and follow the steps below to report it. Just a heads-up: we can’t be held responsible for damage that isn’t noted at the time of delivery.
I got the wrong item during delivery. What do I do?
For the fastest help, reach out to us at support@whataroom.com or give us a call. Just make sure to contact us within 7 days of delivery so we can take care of it right away.
Will you dispose of my old furniture?
We can take away old furniture and mattresses the day of for local deliveries only.
When the delivery team arrives, please make sure the room is cleared and empty for them to operate. To find out the cost, please email us at sales@whataroom.com.
What should I do if my furniture arrives damaged?
We take great care to ensure your furniture arrives in perfect shape—but if something gets damaged in transit, we’re here to help.
Please inspect your furniture at the time of delivery. If you notice any damage, make sure it’s noted on the delivery paperwork and with the delivery team. Then, report the damage to us within 48 hours by submitting a claim through our claims form. Be sure to include detailed photos of the damage and a full shot of the piece.
If the damage looks significant, you’re welcome to refuse the delivery—though most issues are minor and can be easily repaired.
Our policy is to always try to repair damage first. If needed, we’ll send replacement parts and a repair specialist to fix it. If the piece is determined to be beyond repair after inspection, we’ll provide a full replacement.
Still unsure what to do? Reach out anytime at support@whataroom.com or call us at 408-868-5203.
Returns & Exchanges
What is your return policy?
We want you to love your furniture! If something isn’t quite right, we accept returns within 60 days of delivery for custom pieces that are in new or like-new condition. You can start your return request here.
Returned items will be inspected, and refunds will be issued for the item subtotal and any applicable taxes (based on your state). You will be refunded the original purchase amount minus a 20% processing fee and any related shipping & return costs.
What A Room Furniture Inc. reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
Can I return or exchange my sofa if I don’t like it?
We accept exchanges on custom furniture if it arrives with damage—just be sure to report it within 72 hours of delivery. If your piece has a manufacturer defect, we’ll gladly exchange it within 60 days of receipt.
To get started, just file a claim and one of our team members will be in touch within 24–48 hours to help you through the process.
Do you accept returns on clearance items?
We do not accept returns from products listed in the Clearance section.
Do you accept returns on COM items?
We’re not able to cancel or accept returns for COM (Customer’s Own Material) orders that use non-stock fabrics or include special customizations beyond what’s offered on our website.
My furniture can't be delivered because it won't fit through my door. Can it be returned?
We definitely recommend measuring your space before placing an order—especially for larger pieces or tricky entryways. A good tip: use painter’s tape to mark the length, width, and height where the piece will go, and double-check doorways, hallways, and stairwells.
If you're unsure, feel free to email us at info@whataroom.com—we’re happy to help you figure it out.
If an item can’t be delivered due to fit, returns or exchanges will incur a 20% restocking fee. Planning ahead saves the hassle!
Are delivery fees refundable for returned items?
Delivery fees are not refundable on any order that has shipped and is then cancelled or returned.
What if I need to request a return due to incomplete delivery on my order?
If your order can't be fully delivered—whether due to fit or another reason after it's shipped—returns or exchanges will be subject to a 20% restocking fee. We're happy to work with you to find the best solution, so feel free to reach out if you’re unsure how to proceed.
Will I have to pay for shipping if I return my order?
Yes. The shipping cost to return or exchange your order will be the same amount as the original delivery fee.
Warranty
What is your warranty for custom sofas and sectionals?
We offer a limited lifetime warranty on the framing & suspension on all of our custom sofas, sectionals, and arm chairs, as well as a one year warranty against manufacturer’s defects.
Our one-year warranty against manufacturer’s defects covers the fabric and cushions resiliency. In the case of a manufacturer’s defect, What A Room will provide replacement parts, repair, or a full replacement. This is applicable to the original owner and original delivery address only. Modifications made to a What A Room furniture item by the customer (including third party legs) may waive this guarantee and void the warranty.
Financing & Discounts
Can I combine discount codes and promotions?
We do not allow for promo codes to be combined with store promotions. We are not always running sales through our site, so make sure to save that promo code for the sofa, sectional or chair you've been eyeing!
Do you offer financing?
Yes, you can get flexible payment options through our partners Affirm or Shop Pay. During the checkout process, you can find these two options under the Payments section, where you’ll be directed to a separate site for the application process. Payment options are subject to an eligibility check and are provided by these lending partners.
Can I spread my order total out into monthly payments?
Yes, you can get flexible payment options through our partners Affirm or Shop Pay. During the checkout process, you can find these two options under the Payments section, where you’ll be directed to a separate site for the application process. Payment options are subject to an eligibility check and are provided by these lending partners.
Can I pay by check or ACH?
We aren't set up to take ACH or checks for payment, however, we do accept Paypal. You can add your banking details to your Paypal account to pay with ACH.
Do you charge sales tax?
We charge sales tax based on your shipping address and state laws—it will be shown at checkout.
Trade Professionals
Do you offer a trade discount?
Yes, we do! To learn more about our trade program and/or fill out a trade program application, please visit us here. Trade accounts are typically approved within 1-2 business days. Please email us at info@whataroom.com if you have a time-sensitive order.