New products and an updated website coming soon for Fall 2022!

General Questions

For detailed information - see our policies on Returns & Exchanges page.

Yes! Find our store information and address here.

See our everyday and holiday hours here.

Pick up is available and free. During checkout select the pickup option and enter your zip code to see the nearest location. 

We have special sales and incentive programs for interior designers, home developers, etc. For more information see our Design Trade Program page.

Fabric warranty info here.

To get it resolved quickly contact us at support@whataroom.com or give us a call. Be sure to complete this process within 7 days of the delivery.

Custom Orders

We built our platform to take the most frequently desired aspects and allow you to modify them easily, so you can customize a sofa in 4 easy steps. We also offer FREE design consultations to help you get exactly what you need, and answer any lingering questions. You choose the following four aspects of your sofa or sectional and we build and deliver that custom creation to you with industry best turnaround times. 


1. Choose your Style - from dozens of popular styles

2. Choose your Size - with any space able to be customized for

3. Choose your Fabric - with over 70 upholstery options and colors

4. Add your finishing touches - firmer cushions for longevity; foot style and special finishes. 


It’s a process that ultimately can be done in minutes. We can assist you with making sure you have measurements right, and any questions answered that you might need, like: “Which fabric is best for busy households with children?”

Custom built furniture used to be reserved for those with large budgets. But not anymore. We’ve created a platform that allows us to build a premium product in the USA to your specifications and at a price that is extremely competitive with the overall market options in the non-custom category. That means you get exceptional value and a product that is custom tailored to your needs and specific requirements. Bottom Line: you’ll find our custom sofas and sectionals are directly in line with “off-the-shelf” sofas and sectionals, but you get to decide how they get built. 

Absolutely. Every single custom piece of furniture that we make is manufactured in the United States. Certain materials and components are sourced from outside of the United States as needed. 

Our best recommendation is to call us for a FREE custom design consultation. It doesn’t have to be lengthy or complicated, and we are low pressure, and can answer all your questions. 


If you prefer to order without our assistance, you can put dimensions in the custom notes field on your order. We require a length on all linear dimensions, and some styles will require additional measurements, like depth, etc. All standardized dimensions for each style and platform type will be present on the product page for that sofa/sectional. For instance, if you require a 96” long sofa, you will input that dimension into notes after selecting the corresponding drop down length on the product page. 


Because of the nature of a custom piece of furniture, we encourage you to measure twice, and be certain of the dimensions and option choices before you order. You can read our terms and conditions regarding custom furniture HERE.

We save your orders on file, and we do our very best to maintain legacy stock for the components we use in custom sofas and sectionals. It’s highly likely you can get the exact same build you currently have, in the future, by just selecting the same components. We can also provide you with these design details if you have forgotten the exact choices you made on your previous order. 

We are constantly improving our representation of custom products on our website. That said, every monitor and display could have slight variations for color. We invite you to look through our reviews (pictures are often submitted by customers), our showroom photos, and the “in situ” graphics on our website to determine the accuracy of the colors and fabrics. The comparative representation should give you an extremely accurate idea of what to expect. 

We do our best to provide all customers with a perfectly tailored product that fits their needs. We invite you to reach out to us if you need something beyond what our online store allows in customization options. It is highly likely we can find a solution for you, whether it is an extremely uncommon dimension, or a different upholstery type, or a custom pillow request. We can be contacted for these types of inquiries by emailing to sales@whataroom.com

Check out our complete Furniture Care Guide here!

Any custom sofa, sofa chaise, L sectional, etc. has warranty. Please read the details here.

Order & Payments

If the items you purchased is on backorder, you will get an estimated time of arrival. When your items arrive back in stock at the store you will receive a notification email.

Yes, we can take your order over the phone. Call us at 408-868-5203 for assistance.

At What A Room we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Read more at our Returns and Exchanges page.

f you need to change or cancel your order, please contact us as soon as possible. Once our warehouse has processed your order, we will be unable to make any changes.

For custom furniture you have 72 hours to change or cancel. After 72 hours your 50% deposit is non-refundable. The 72 hour time frame begins as soon as you place your order and confirm your fabric selection in-store or online.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent or there is an obvious mistake on the website that should not have allowed the order to be processed. Please contact us if you need additional help or clarification.

For non-custom items (i.e. coffee tables, chairs, tables, beds, etc.)  It usually takes about 5-7 days for you to get your order.


Custom items are made to order, meaning your piece is individually built for you once your order is placed. Our typical turnaround time for custom items is 2-4 weeks.  Learn more from our Custom Upholstery Order Details page

Yes, you can get flexible payment options through our partner Affirm. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Find financing details here.

It is the customer’s responsibility to make sure the entryway width and height will fit against the item purchased to ensure a smooth delivery process. To learn more check this page out - Measuring Guide for Furniture Deliveries.

Delivery & Shipping

See detailed information from our Delivery and Shipping page here.

Yes, setup and installation is available for local deliveries only. 

For non-custom orders, after your payment is verified, it takes up to 2-3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be processed until the next open business day. If you order after 11 am PST on a Friday, your order will likely be processed the following Monday.

Custom orders usually ship within 2-4 weeks, however times may vary. For more accurate time windows you can contact us once the build process has started. 

Local Deliveries are typically scheduled during the weekends.

Items that are shipped can arrive any day of the week. You will get a tracking link to find out more details from the Parcel delivery service (UPS, USPS, FedEx, etc.).

Freight deliveries are scheduled based on your availability. Someone from the local hub will contact you to make arrangements. 

Yes, we can hold your order in our warehouse. Please contact us after your order has been placed so we can coordinate with our warehouse.

Yes, to make things more efficient and cost effective for you we ship everything together. The only time we may ship something separate would be smaller items such as accessories, lamps, rugs and artwork.

After your purchase, please contact us so we can update your shipping preference and make special arrangements.

This means that your order is traveling by freight delivery and it has arrived at nearby hub. A dispatcher or customer service agent from the freight company will reach out to you to schedule a delivery time.

When the delivery team arrives, please make sure the room is cleared and empty for them to operate. We can take away old furniture and mattresses the day of for local deliveries only. To find out the cost, please call us at 408-868-5203.

To get it resolved quickly contact us at support@whataroom.com or give us a call. Be sure to complete this process within 7 days of the delivery.