Ships To: International shipping
Questions? 408-868-5203

Frequently Asked Questions

General Questions

For detailed information - see our policies on Returns & Exchanges page.

Yes! Find our store information and address here.

See our everyday and holiday hours here.

Pick up is available and free. During checkout select the pickup option and enter your zip code to see the nearest location. 

We have special sales and incentive programs for interior designers, home developers, etc. For more information see our Design Trade Program page.

Fabric warranty info here.

To get it resolved quickly contact us at or give us a call. Be sure to complete this process within 7 days of the delivery.

Delivery & Shipping

For non-custom orders, after your payment is verified, it takes up to 2-3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be processed until the next open business day. If you order after 11 am PST on a Friday, your order will likely be processed the following Monday.

Custom orders usually ship within 2-4 weeks, however times may vary. For more accurate time windows you can contact us once the build process has started. 

See detailed information from our Delivery and Shipping page here.

Local Deliveries are typically scheduled during the weekends.

Items that are shipped can arrive any day of the week. You will get a tracking link to find out more details from the Parcel delivery service (UPS, USPS, FedEx, etc.).

Freight deliveries are scheduled based on your availability. Someone from the local hub will contact you to make arrangements. 

Learn more from our Delivery and Shipping page here.

Yes, setup and installation is available for local deliveries only. 

Costs can vary depending on products and delivery address. Please check out our Delivery and Shipping Costs page to learn more.

When the delivery team arrives, please make sure the room is cleared and empty for them to operate. We can take away old furniture and mattresses the day of for local deliveries only. To find out the cost, please call us at 408-868-5203.

It is the customer’s responsibility to make sure the entryway width and height will fit against the item purchased to ensure a smooth delivery process. To learn more check this page out - Measuring Guide for Furniture Deliveries.

This means that your order is traveling by freight delivery and it has arrived at nearby hub. A dispatcher or customer service agent from the freight company will reach out to you to schedule a delivery time.

After your purchase, please contact us so we can update your shipping preference and make special arrangements.

Yes, to make things more efficient and cost effective for you we ship everything together. The only time we may ship something separate would be smaller items such as accessories, lamps, rugs and artwork.

Order & Payments

If you need to change or cancel your order, please contact us as soon as possible. Once our warehouse has processed your order, we will be unable to make any changes.

For custom furniture you have 72 hours to change or cancel. After 72 hours your 50% deposit is non-refundable. The 72 hour time frame begins as soon as you place your order and confirm your fabric selection in-store or online.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent or there is an obvious mistake on the website that should not have allowed the order to be processed. Please contact us if you need additional help or clarification.

For non-custom items (i.e. coffee tables, chairs, tables, beds, etc.)  It usually takes about 5-7 days for you to get your order.

Custom items are made to order, meaning your piece is individually built for you once your order is placed. Our typical turnaround time for custom items is 2-4 weeks.  Learn more from our Custom Upholstery Order Details page.

Yes, you can get flexible payment options through our partner Affirm. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Find financing details here.

Yes, we can hold your order in our warehouse. Please contact us after your order has been placed so we can coordinate with our warehouse.

Your satisfaction is our top priority, and we want your What A Room experience to be perfect. If you receive a damaged item, please call us at 408-868-5203 or email us.

Damaged, wrong or missing item details here. 

Yes, we can take your order over the phone. Call us at 408-868-5203 for assistance.

If the items you purchased is on backorder, you will get an estimated time of arrival. When your items arrive back in stock at the store you will receive a notification email.

At What A Room we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Read more at our Returns and Exchanges page.

Custom Furniture & Upholstery

Check out our complete Furniture Care Guide here!

Any custom sofa, sofa chaise, L sectional, etc. has warranty. Please read the details here.

Custom Upholstery Warranty