Please refer to our custom sofa FAQ page for additional answers.

ARE THESE PRODUCTS TRULY 100% MADE IN THE USA?

Absolutely. Every single custom sofa & sectionals, framing & suspension that we make is manufactured in California, USA. Certain materials and components are sourced from outside of the United States as needed. 

WHAT IS THE LEAD TIME?

Production takes 4-6 weeks. Once an item is packaged customers will get an automated message with a tracking number.

ARE THE PICTURES ONLINE ACCURATE? WILL THE COLORS AND STYLES LOOK THE SAME WHEN I GET MY CUSTOM INTO MY HOME?

We are constantly improving our representation of custom products on our website. That said, every monitor and display could have slight variations for color. We recommend you ordering free fabric samples to visualize the color in your home's lighting through the day and night time.

WHAT HAPPENS IF I HAVE MORE SPECIFIC NEEDS THAN WHAT YOUR ONLINE OPTIONS ALLOW FOR A CUSTOM SOFA OR SECTIONAL? FOR EXAMPLE, WHAT IF I NEED A DEPTH THAT IS DEEPER THAN YOUR SOFA STYLE DICTATES.  

We do our best to provide all customers with a perfectly tailored product that fits their needs. We invite you to reach out to us if you need something beyond what our online store allows in customization options. It is highly likely we can find a solution for you, whether it is a different configuration, adjusting other dimensions, picking the perfect size. Please visit our design form to submit your customization.

• Soft: A soft foam seat cushion is comfortable and versatile to provide support and relief during extended periods of sitting. Crafted from high-quality, plush foam material, this cushion gently contours to the shape of your body and may help reduce pressure on key pressure points. The experience is akin to sitting "in" the cushion rather than merely "on" it.

• Medium: Between plush and firm, medium seats strike a balance between contour and support. Built with cushioning made to give just a tad as you sit, the medium level doesn't keep you too upright – but also doesn't let you sink too far down. 

• Firm: The seats provide a supportive feel that aids in maintaining a neutral posture while seated. This attribute is advantageous for individuals with back issues or those who prefer a solid and stable sensation. Opting for a firm seat cushion transforms the experience from sitting in the sofa to sitting on it. This technology mirrors the firm options available in many mattress foams, catering to individuals who seek higher levels of support. Therefore, choosing a firm seat ensures a denser surface for your seating comfort.

• Trillium: A premium down-alternative fill designed to deliver the same plush, sink-in comfort as natural down—but without any of the drawbacks. Made from high-quality, ultra-fine synthetic fibers, trillium offers a soft, luxurious and lived-in look, while providing better durability and support. 

  Unlike traditional down, trillium won’t clump, flatten, or require constant fluffing. It’s also hypoallergenic, making it a great choice for those with sensitivities to feathers or allergens. Whereas with down, feathers will pop out over time. Trillium-filled cushions are easier to maintain and hold their structure longer, giving you that cozy, cloud-like feel with less effort.

The following patterns are fabrics that we believe will be best if you have a cat. However, we advise you to order fabric samples to ensure they will be compatible with your cat.

• Patterns: Bella, Bennet, Contessa, Dalton, Devon, Empire III & Marquis.

Here some tips to keep in mind:

• Avoid light fabrics: These tend to show spills, stains and drool marks the most.
• Match the fabric to your pet's fur.

While we cherish our feline companions, cat claws have a distinctive ability to damage even the toughest materials, including wood. Our fabrics are designed to endure heavy use thanks to their high rub count. However, if your cat treats the sofa as a scratching post, it is likely to suffer damage because of the sharpness of their claws. We strongly recommend that cat owners discourage their cats from scratching the sofa or using it as a scratching post.

In general, we recommend promptly treating spots and stains, and avoiding excessive rubbing or brushing. If your fabric can be cleaned using water, upholstery steam cleaners can work magic. If spot cleaning with water, we recommend wetting larger areas in order to avoid the possibility of water stains. Finally, while some fabrics are machine washable, we recommend hand washing or spot treating whenever possible to avoid wear and the possibility of slight shrinkage.

• Cleaning (W) Code Fabrics
  A "W" indicates that your piece can be cleaned with water. This means you're safe to use an upholstery/carpet cleaner on your spill or stain.
• Cleaning (S) Code Fabrics
  An "S" indicates that your piece needs to be cleaned with cleaning solvents (dry clean only) and will not react well if water is applied to it. Spot cleaning is only advised if the product is meant for home dry cleaning use. Make sure that after using a product of this nature to use a blow dryer to dry the spot so it doesn't leave a ring! Stains, spills or dirt in general should be cleaned as soon as possible to retain the longevity of the colors and the fabric.
• Cleaning (W/S) Code Fabrics
  A "W/S" indicates that you can use either dry cleaning solvents or water with mild hand soap for cleaning. Clean spots as soon as possible before they have a chance to set in.