I had ordered a custom sectional (for our parents) from this business a few years ago and was so satisficed with the quality that we returned to order another set for ourselves.
We had ordered a sectional and a sofa about a month ago. Duy had helped us out both times and he was fantastic. He went over every detail with us such as: height, depth, width, legs, firmness, fabric style, overall frame style, etc. We had considered Living spaces, but their quality was horrible compared to what a room. The sectional we ordered for our parents a few years ago is still in great condition considering it see's heavy/daily use. Duy let us know that since then they have improved on the quality for almost every aspect.
The pricing was reasonable considering we were essentially designing a custom sectional and sofa. Overall we've had ordered two sectionals and a sofa from them and are very satisfied. No one can beat their customization and quality. We have recommended What A Room to everyone that's looking for furniture.