Based on 65 reviews
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Great quality and experience

Could not be happier with how the whole process went, very smooth from order to delivery. I looked at Pottery Barn and other options, it was going to be more than six months wait. What a Room designed, manufactured and delivered a great quality, beautiful sectional in less than six weeks. Well worth the price, and customer service was top notch!

Extremely helpful staff, no pressure and no problems with us asking many questions - they even called their interior designer to discuss colors to match our room. Phoned to let us know when the sectional was going to be delivered (as promised) and it arrived on time. Delivery guys were very friendly. We now have really lovely good quality sectional, built to match our needs, at a decent price. *** cannot recommend this company highly enough ***

I discovered What A Room by chance, searching for a sectional for our newly renovated living room. At first, I was pleased with their wide selection of sofas, sectionals, etc. But what really blew me away was finding out that *everything* is customizable! The design, the dimensions, firmness, color/pattern - even the design of furniture legs! The customer has total say in what product they want, amazing!

What a Room helped us get a new sectional for our living room.

The order process once we figured out the design was pretty smooth, and delivery came in ahead of their estimated time! (Took less than a month IIRC). The quality of the sectional is top notch and the white glove installation process was smooth as well. We are really enjoying the look and feel of our new sectional!

P
Tiffany Sofa with Chaise
Patric Lavictoire

Two things really stand out for me here: the degree of customization, and the fact they're actually delivering on time in 2023. (The latter has an obvious reason: massive shipping delays from China push anything into backorder unless it's made here, which separates What A Room from the chain stores.)

Before finding them, I'd ordered a custom sectional from West Elm. They told me it would take 10-16 weeks to arrive (which is frustrating enough on its own). 9 weeks later, they called and told me it was cancelled because they ran out of the fabric.

That's when I went searching for a better place and found What A Room. What they do, when it comes to customization, is amazing. You can just go "I'd like *these* legs, *that* cushion material, *those* arms, *this* seat depth, and *that* fabric", and the answer is always "yes". No need for tradeoffs.

My custom piece cost two-thirds of what the original West Elm piece cost, and I like it better.

And the kicker? They gave me a time frame of 4-6 weeks for my custom order, and because of lumber delays, they did miss it... by a few days. I'll take that.

Sitting happily on my new sectional now!

I'm the type of person who never leaves a review until completion but I really have to with these guys.

We spent weeks looking for the ideal sofa, we kept finding "almosts" but couldn't commit because they were all compromises.

Anyway we placed our order saying there was no rush as we are in the middle of a major renovation project/extension to our home. Unfortunately our project has gone over time & the team have been amazingly understanding at holding our order a lot longer than we ever anticipated.

We will finally be taking delivery of our custom sectional sofa, matching ottoman, & accent chair in the very near future.

We have been shopping around for a new couch and are so happy we found What a Room through a friend's recommendation. We've been looking for a custom size couch and they were very accommodating with what size we want. Steven has been very helpful and patiently answered all of our questions and helped us to design a custom-made Couch and sleeper sofa., we can't wait to receive our pieces and update the review, more to come

Purchased a sofa a week ago. Love it so much. Duy was a very nice guy, he gave me a great service.

C
Comfy Couch
Ces C.

Steve is the man!! Great Custermer service and awesome furniture. We got a custom made couch that my wife is in love with. Highly recommend this store, give them your trust!!

good quality furniture and prices are decently good. only minus 1 star due to a mishap with delivery and assembly issues; but they made it all right. so despite all of this headache... i highly recommend this place for your furniture needs.

Finding a sofa, especially one that fits your home and is in stock, can be exhausting. After an extensive search at West Elm, Costco, Crate and Barrel, and others, I found What a Room and decided to give them a try after seeing all the good reviews and, for once, the Yelp Reviews were right.

If you are looking for a custom sofa with the exact measurements that fits your home perfectly than look no more. What a Room can customize the total sofa size, seat depth, arm chair size, sofa height, fabric choice, and even have soft or firm your cushion. It can be overwhelming, but they were able to break it down and walkthrough each of the steps, as long as you have the dimensions you would like, they are able to customize it for you.

Once you provide them with the details, they put the order in and in 4-6 weeks, you have a brand new custom sofa delivered at your door that very few people will have compared to other big box stores with the same mass produced products.

Thanks again!

The Team here did a great job customizing our sofa to fit perfectly to the corner in our living room. I am very happy with the result and look forward to enjoying our new sofa with friends and family.

I am really happy with the sofa! The wait was a bit long (2 months), but totally worth it. I did look up online, but I am very hesitant with online sofa (experienced once). I prefer to feel the materials & the comfort. Luckily I found What A Room. Steven was helping me and offered to get my sofa customized the sizes that fit my living room (this is awesome). The sofa came, the delivery guys were really kind, the service was great.

I cannot believe, it's finally over! We have finally found our dream sectional! We have spent a lot of energy in trying to find the best sectional for our place. We even purchased a sectional from living spaces, which turned out to be a nightmare since they failed to deliver it and did not even bother telling us that our delivery was cancelled and that they could not figure out why. We wasted an entire day waiting for it since they confirmed twice the day before!

The sectional, oh my god, beautiful! We absolutely love it, it's soo comfortable and soft. The pillows that came with it is also lovely with detailed stitching. I love the fabric material that the couch is made out of, it's velvet-like and soft. All of the couches from What A Room is made in California and of high quality. You know it when you sit and touch any of their couches. There's a lifetime warranty with all of their couches, which means that they last for a long time. Most places will never offer that kind of warranty since they would be out of business within a year.

We're extremely happy with our 3-piece sectional and will be sure to go to What A Room for all of our other furniture needs!

Delivery was also a breeze, their team delivered everything in a professional manner!

My husband and I recently purchased a home and we needed to furnish our living room. While many other retailers had numerous delays and issues affecting expected delivery dates for big furniture pieces, we were lucky enough to work with Brian who went above and beyond to get us a custom made sectional in 4 weeks! The service here was wonderful and we were in constant communication the entire time.

We bought our 3-piece sectional a bit over a year ago and I still love it. It's huge (we got it custom overstuffed and really deep) and you just can't get exactly what you want for this price anywhere else

I bought a sectional couch with pillows from What A Room around 8 years ago. This place has very reasonable prices and a wide range of sizes, even custom. This was the only place I found who had a sectional that fit the small area I was trying to fit. Up until today, it is still super sturdy and comfortable- definitely quality made. I recently came back to have the pillows restitched and they did an awesome job. Customer service both times have been excellent.

This review is long overdue, and since "shelter in place" started I have an even greater love for my couch from What A Room! I purchased the couch for our living room about 6 months ago after looking at many, many furniture retailers. I knew I wanted a couch that was modern with metal legs, comfortable, and could withstand my toddler. However, everywhere I went (RH, C&B, CB2, PB, etc) I would find a couch that was close to what I wanted but would fall short in one way or another.

After talking to Steven and looking at various fabric and leg options, I felt confident that they could make the kind of couch I was looking for. About 6 wks after placing the order, the couch arrived and I was so relieved that what I had pictured in my head looked good in real life! And it was comfortable to boot! (Even my husband said it was comfy, and he's a tough customer). Initially the legs I had ordered did not arrive with the couch, and Steven went above and beyond to quickly get them to me. Honestly, besides the awesome couch, what impressed was the fantastic customer service and communication from Steven - he responded to all my txts so quickly even in the evenings/weekends.

Oh! And the fabric is easy to clean. My toddler has spilled yogurt and drinks on this couch and it comes out quickly and easily with soap and water. No stains!

Prices are also very reasonable and fair. Highly recommend!

We couldn't be more happy with our purchase! We bought a 2 piece loveseat and sofa from Steven and it all went as expected. Steven spent the time to show us what our couches would look like in our space as well as gave us recommendations on the look and use of space. We customized the both pieces and it was very simple. A lot of fabrics options to pick from. Delivery was ON TIME as promised and very clean and organized.

This is our second order from What A Room and we couldn't be more pleased.

The team is super easy to work with and made great suggestions to help us ensure the sectional was proportional and fit our new space. Our first couch is still downstairs and holding up pretty well (with the exception of one leg which the puppy got to). We will continue to be repeat customers!

Overall it was a great experience working with them.

I am very pleased with the service and the couch they delivered. Steven was great from the start. He was very knowledgeable in answering all our questions and suggesting the couch we were looking for in our new home. I am happy about quality of the cushion and fabrics and the couch came in just as what we have expected.

Brian went above and beyond to give me updates by week 4 & 5 that it may take longer (thank you! I really appreciate it). Little did I know, week 6 and I got a called from the delivery guy that it was coming in 1 hour. The sofa came out beautiful and exactly what I'd expected. The quality of my sofa is superb & you can tell that it's not some Ikea or Living-space stuff. I highly recommend this place !

I made two purchases over the past year - a custom sofa set earlier this year and more recently, a bed frame/nightstand set. All products have been of high quality and the price point is competitive with similar products at other stores.

Are you picky? Do you want quality, custom furniture in a reasonable amount of time, even during the pandemic? Then What a Room is the place for you! Our sectional fits perfectly in our new family room, and we couldn't be happier with how it all turned out. Thank you, Steven and Daniel, for all your help!